We understand the complexities of dealing with medical expenses after an illness or injury from your trip. That’s why MissionSafe has a dedicated staff to assist in the claim process, as well as the option to file a claim online.

Here is what you will need to get started:

  • Documents stating the initial date of treatment while on your trip
  • Digital copies (scans, legible pictures, etc.) of ALL itemized invoices/ bills with the diagnostic codes listed
  • Proof of payment (receipts or credit card statement showing payment(s) made)
  • A copy of your medical ID card
  • Completed claim form

Please also keep in mind that most travel medical plans are secondary medical coverage only, which means you will need to file a claim with your primary domestic insurance carrier as well.

If your claim is for the COVID Quarantine Benefit, you will also need:

  • Physicians Letter requiring a quarantine
  • Positive COVID test
  • Hotel/Hostel invoice with dates of stay
  • All food receipts that fall within quarantine dates
  • Completed claim form

To receive the correct claim form for your insurance plan, please contact service@missionsafe.com or 1-800-682-3461, option 5. 

We will be happy to provide you with the correct form and answer any questions you may have about the claims process.