We understand the complexities of dealing with medical expenses after an illness or injury from your trip. That’s why MissionSafe has a dedicated staff to assist in the claim process, as well as the option to file a claim online.

• Documents stating the initial date of treatment while on your trip
• Digital copies (scans, legible pictures, etc.) of ALL itemized invoices/ bills with the diagnostic codes listed
• Proof of payment (receipts or credit card statement showing payment(s) made)
• A copy of your medical ID card
• Completed claim form

Please also keep in mind that most travel medical plans are secondary medical coverage only, which means you will need to file a claim with your primary domestic insurance carrier as well.


If your claim is for the COVID Quarantine Benefit, you will also need:

• Physicians Letter requiring a quarantine
• Positive COVID test
• Hotel/Hostel invoice with dates of stay
• All food receipts that fall within quarantine dates
• Completed claim form

To receive the correct claim form for your insurance plan, please contact service@missionsafe.com or 1-800-682-3461, option 5. 


We will be happy to provide you with the correct form and answer any questions you may have about the claims process.